Shipping & Returns Policy
Shipping
Orders placed through Norpine.ca are processed within 1–3 business days. Shipping rates are calculated at checkout based on destination and order size.
- Tracking information will be provided once your order has shipped.
- Delivery times vary depending on location and shipping method selected.
- Shipping charges are non-refundable.
Returns
Norpine accepts returns under the following conditions:
- Returns must be initiated within 30 days of purchase.
- A valid receipt is required for all returns.
- Products must be in like new condition, unused, and in original packaging.
- No refunds will be issued for shipping costs.
- Return shipping is the responsibility of the customer unless the item is defective or the return is due to a Norpine error.
To request a return authorization, please contact the store where purchased. Items returned without prior authorization may not be accepted.
Non-Returnable Items
For health, safety, and inventory control reasons, the following items are not eligible for return:
- Electrical components (e.g., sensors, modules, fuses, wiring)
- Special order items
- Clearance or final sale items
- Opened tools or used equipment
- Fluids, oils, and chemicals
- Personal protective equipment (PPE), such as gloves, masks, and safety gear
- Installed or modified parts
- Items without original packaging or labeling