Norpine Auto Supply (96) Ltd.
Effective Date: March 30, 2026
Norpine Auto Supply (96) Ltd. ("Norpine", "we", "our", or "us") operates from La Crete and High Level, Alberta, Canada, and provides products and services through our stores, websites, telephone, email, and social media or messaging channels.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information relating to customers, prospective customers, and website users.
This Policy applies to our websites, online store, account and login request forms, email newsletters, financing assistance interactions, and customer service communications that link to or refer to this Policy.
We are committed to handling personal information in accordance with applicable privacy and electronic marketing laws.
"Personal information" means information about an identifiable individual. Depending on the circumstances, this may include your name, phone number, email address, mailing address, account details, purchase history, communications with us, technical website usage information, and other information you provide to us.
Where permitted by law, personal information does not include business contact information used solely to contact you in your business role, such as your name, title, business phone number, business address, or business email address.
Depending on how you interact with us, we may collect the following types of personal information:
We may collect personal information:
We may collect, use, and disclose personal information for the following purposes:
We collect, use, and disclose personal information with your consent or as permitted or required by law. Depending on the circumstances and the sensitivity of the information, consent may be express or implied.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to continue to provide certain products, services, or communications to you.
We use cookies and similar technologies to operate our websites, maintain sessions, remember preferences, improve website performance, understand how our websites are used, support security, and measure engagement with our website and emails.
Some of these tools may be provided by third parties. You can manage cookies through your browser settings and other available controls. Where required, we seek appropriate consent for non-essential tracking technologies.
We may send service or transactional messages about orders, accounts, deliveries, returns, warranties, financing assistance, or other customer service matters.
We may also send promotional emails, texts, or similar electronic messages where we have the required consent or are otherwise permitted by law. Promotional messages will include applicable unsubscribe or opt-out instructions. Opting out of promotional messages will not prevent us from sending non-promotional service messages.
We may use third-party providers, including SendGrid, to deliver emails. Depending on our settings, these tools may process contact details and record delivery data, opens, clicks, bounces, and unsubscribe activity.
If you contact us through social media or messaging platforms, both we and the platform provider may collect and use information related to that interaction.
The platform provider’s handling of that information is governed by its own privacy policy. Please do not send highly sensitive personal, payment, or financing information through social media or ordinary messaging unless we specifically direct you to a secure method.
We may offer financing through third-party providers, such as Flexiti.
If you apply directly with a financing provider through the provider’s website, the provider collects and processes the information you submit under its own privacy practices.
If you ask our staff to assist with a financing application, we may collect from you and enter into the provider’s secure portal the information reasonably required to submit the application. We use that information only to facilitate the application you requested and related customer service or transaction support.
We may receive limited status information from the financing provider, such as whether an application was submitted or approved, where needed to support your purchase or inquiry. We do not make lending decisions. Approval, underwriting, financing terms, and ongoing account management are handled by the financing provider.
We retain only the personal information reasonably needed for our business records, legal requirements, fraud prevention, dispute resolution, and customer service. Except where needed for those purposes or required by law, we do not retain full financing application details longer than reasonably necessary to assist with submission and related support.
We may disclose personal information:
Some of our service providers may access, store, or process personal information outside Alberta or outside Canada.
When we use service providers to process personal information on our behalf, we require them to protect it appropriately through contractual or other reasonable measures. Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulators there.
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, use, disclosure, copying, modification, or destruction.
These safeguards may include role-based access controls, account protections, secure systems, staff practices, and retention and destruction procedures appropriate to the sensitivity of the information.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as reasonably necessary for the purposes described in this Policy and to meet legal, tax, accounting, warranty, dispute, fraud prevention, safety, and recordkeeping obligations.
When personal information is no longer required, we will securely delete, destroy, or anonymize it, as appropriate.
Subject to legal exceptions, you may request access to your personal information under our control, information about how it has been used or disclosed, or correction of inaccuracies or omissions.
Requests should be made in writing to our Privacy Officer. We may need to verify your identity before responding. Where permitted by law, we may charge a reasonable fee for access requests after first providing an estimate.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.
If a privacy incident involving personal information under our control occurs, we will investigate the incident, take appropriate containment and remediation steps, and provide notifications required by applicable law.
Our websites may link to third-party websites or services, including financing providers, suppliers, and social media platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
We may update this Privacy Policy from time to time. The updated version will be posted with a revised effective date. Material changes will apply from the date posted unless otherwise stated.
Privacy Officer
Norpine Auto Supply (96) Ltd.
Email: info@norpine.ca
La Crete location
P.O. Box 160
10533 - 100 St.
La Crete, AB T0H 2H0
Phone: 780-928-3912
High Level location
11102 - Rainbow Blvd.
High Level, AB T0H 1Z0
Phone: 780-926-4494
Toll Free: 1-800-333-7463
If you have unresolved concerns, you may contact the Office of the Information and Privacy Commissioner of Alberta.